EDS Help and Frequently Asked Questions

I have forgotten my username. What is it?

Your username is typically your email address
If you are unsure whether or not you have a username, please contact district data security manager if you work in a public school or district, or EDS Technical Support otherwise.

I have forgotten my password. How can I login?

There are three ways to retrieve your password:

1. Enter your username and click "Forgot your password?" below the login button. Follow the instructions to receive an automatically generated temporary password.

2. If you work in a public school or district, you may ask your district data security manager to manually reset your password.
3. You may also contact EDS Technical Support at eds.support@k12.wa.us to manually reset your password.

When I try to log in, I see the same blank login screen after entering my username and password then clicking "Login". How can I log in?

• First, close your web browser entirely. Your web browser is the program you use to access the web (e.g. Internet Explorer, Firefox, or Safari).
  • On a Windows machine, this means closing every single window of the web browser.
  • On a Mac, this means using the web browser menu and selecting the 'Quit' option. This can also be done by holding the Command key (also known as the Apple Key) and pressing Q while the web browser is open.
• Once the web browser is completely closed, restart the web browser and log in to EDS.

I am trying to access an application, but I don't see it in the list under "My Applications."

If you need access to an application and you work in a public school or district, please contact your district data security manager.

I have another question that is not answered on this list. How can I receive assistance?

Please contact EDS Technical Support at eds.support@k12.wa.us or 1.800.725.4311 or by calling (360) 725-6371.